Return Policy for Reverie Deluxe Ware:

 

General Return Guidelines:

Reverie Deluxe Ware is dedicated to delivering high-quality clothing, sportswear, and accessories to our esteemed customers. We are committed to ensuring your satisfaction with your purchases. Please review our revised return policy below for a clear understanding of our return process.

 

Return Timeframes:

Contact Within 3 Days: You have 3 days from the date of delivery to initiate a return in the event that your product(s) arrive damaged. It is essential to get in touch with us within this timeframe to report the damage.

 

Post Within 7 Days: After contacting us and receiving authorization for your return due to damage, you must post the item(s) back to us within 7 days. This extended period allows you ample time to ship the damaged product(s) back to us for a resolution.

 

Eligibility Criteria:

To be eligible for a return, the following conditions must be met:

 

The product(s) must be unused (Show no signs of visible ware and tare other than the damage described)

The product(s) must be in their original packaging.

All tags, labels, and accessories must be intact and attached to the product(s).

 

 

Return Process:

To initiate a return for damaged products, follow these steps:

 

Contact Us:

 

Send an email to support@reveriedeluxeware.co.uk within 3 days of receiving your order, including your order number, a brief description of the damage, and any relevant photos if applicable.

 

 

Return Shipping:

For returns due to damaged products, Reverie Deluxe Ware will provide a prepaid return shipping label.

 

Refunds and Exchanges:

We offer refunds and exchanges based on your preference:

 

Refund: 

Once we receive and inspect the damaged product, we will process a refund to your original payment method.

 

 

Special Circumstances:

In unique circumstances, such as errors or faults on our end, we will cover return shipping costs and facilitate a smooth return process. Please contact us for further assistance in such cases.

 

Personalised Assistance:

For any other inquiries about returning products that are not described in this return policy, please get in touch with us. We are here to assess your case personally and provide the best possible solution.

 

Policy Changes:

Please be aware that this return policy is subject to change, and any updates will be communicated on our website.

 

If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to us through our contact email or form.

 

Thank you for choosing Reverie Deluxe Ware for your clothing and accessory needs!